Hydro Ottawa’s online outage map displays the location of current outages, the estimated number of customers affected, the cause of the outage, and the estimated time of restoration, if known. This information is updated every 15 minutes.
Customers can also call the Power Outage Reporting and Information Line: 613-738-0188.
City councillors and media can also sign up for automated email notifications when outages affecting more than 500 customers occur. Email updates are automatically provided until the outage has been restored. You receive these updates at the same instant as Hydro Ottawa management and staff. To subscribe, email us at councillorinquiry@hydroottawa.com.